Delivery and Handling

“Yass Cookies Limited” (hereinafter referred to as “Our company”) provide Hong Kong online order and delivery service. Our products are made according to order and are generally dispatched according to order sequence on Wednesday to Friday, (except public holiday) after payment. In order to ensure quality, orders for the coming week will be cut off on Sunday at midnight.

1. Hong Kong Area (except Outlying Islands and P.O. box address)

Delivery fee HKD$ 30 applied on orders delivered.

2. Order will be processed according to order sequence after payment confirmed (excluding Satauday, Sundays and public holidays)

3. Orders are prepare and process by computer system, address CANNOT be changed after order has confirmed. Please carefully check and confirm the delivery details before confirming the order

If your orders are not received within the above mentioned period, please inform us by email (yasscookies@outlook.com). In order to ensure purchased order to be sent accurately without delay, please state clearly on your personal information and delivery address before submitting the order.

If occasional shortage of stock for certain products arising from delay occurs due to importation, we apologize for the inconvenience caused and shall give further notice on delivery arrangement.

If paracel is rejected by the receiver or fail to reach the receiver and finally bounced back to us / returned by delivery complany

Order was sent out with the delivery details stated when placing order, pracel being returned by shipping company/post office in 7 days after parcel was sent would treat as order completed, order will not be send again and will not entitled with refund.

If parcel returned within 7 days after parcel was sent out, we reserve right to charge all the extra expense arised before resend the parcel, and it is limitd to one time only, and it will treat as order completed if parcel being returned again.

For the effectiveness of handling orders, shipping charge are fixed in reasonable rate according to destination, whereas actual shipping charge varies according to total weight of the parcel. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

We reserve the right to change these terms and conditions at any time without prior notice